Hitachi and Ramblr turn equipment expertise into always-on operator guidance with AI Assist Pro

Critical knowledge is fragmented across paper manuals, YouTube, PDFs, and disconnected platforms. Field teams stop work to search for answers. Expert know-how stays locked with a handful of specialists. And with growing skill gaps across operators and technicians, the demand for real-time field guidance keeps rising.

• Knowledge fragmented across paper manuals, promotional materials, technical videos, and disconnected platforms

• Work stoppages caused by slow information access – operators and technicians pause to search or wait on experts

• Expert knowledge siloed – not consistently accessible across teams, regions, and job sites

• Varying experience levels across operators, technicians, and dealer personnel requiring continuous, real-time support

• No context-aware guidance combining enterprise knowledge with live operational data at the point of work

Powered by the Ramblr Data Engine and trained on hundreds of data points – machine specs, technical documents, walkaround videos, sales materials, and dealer content – it goes beyond published documentation to surface practical, experience-based insights. It adapts every response to the experience level and language of the user, whether that's an operator asking how to set up a machine, a technician diagnosing a hydraulic leak, a sales professional explaining a technical differentiator, or a rental customer learning an unfamiliar machine.

• Text, voice, and image input – including photo analysis of machine components to explain specs and differentiators

• Verified answers drawn from Hitachi's full data ecosystem: technical, sales, and dealer content

• Surfaces practical insights beyond what published documentation contains

• Calibrated to the user's experience level, delivered in their language

• Works from any mobile device – no trade-off between in-cab and out-of-cab access

• Integrated with LANDCROS for continuous knowledge updates, predictive maintenance, and purchasing connectivity

• Scales from the Americas to Japan

No search time. No expert bottlenecks. No outdated documentation. Operators, technicians, sales professionals, and dealer personnel get precise answers without interrupting work – and every insight feeds back into the LANDCROS ecosystem to drive smarter maintenance and procurement decisions.

• Eliminated knowledge search time across operator, technician, sales, and dealer touchpoints

• Consistent, verified guidance through text, images, and videos – regardless of experience or location

• Faster operator and rental customer onboarding – daily walkarounds and unfamiliar machines handled independently

• Reduced downtime through immediate, on-site decision-making

• Sales and dealer teams equipped with instant access to technical and product knowledge

• Always current through continuous LANDCROS integration – one system, every product, every market

“On any mobile device … ask it a question, and it works through our curated database that we’ve setup.”

Simon Wilson - COO, Hitachi Construction Machinery Americas

“Ramblr's AI Assist Pro development marks the start of a much broader journey with Hitachi Construction Machinery. By combining their industry leadership in engineering and future-centric outlook with Ramblr's AI agents, we're transforming documentation and expert know-how into always-available, AI-powered intelligence – delivering interactive, AI-driven guidance that scales seamlessly across machines, teams, and global operations.”

Roman Hasenbeck - CEO of Ramblr

https://www.hitachicm.com/us/en/news/2026/hitachi-construction-machinery-to-unveil-true-ai-assistant-proto/ Press Release

https://www.ivtinternational.com/news/construction/hitachi-and-ramblr-ai-to-unveil-ai-assistant-prototype-at-conexpo.html